konge

Profile / Experience / 002

Experience.
And perspective.

A chronological record of the responsibilities I have held, from hands-on repairs and purchasing to technology leadership and software engineering.

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01 / CareerGladTeknik A/S
01Dec 2025 — Present

GladTeknik A/S

CTO & IT Development Manager

Technology leadership and hands-on engineering, connecting software with operational and customer needs.

  • Develop and improve System3, the company’s in-house platform for repair cases, customer communication, self-service and operations.
  • Build and extend support workflows, customer portal capabilities, APIs and integrations with business services.
  • Onboard business and public-sector customers, adapt processes to their requirements and follow up on implementation.
  • Translate feedback from customers, technicians and colleagues into specifications and incremental changes.
  • Coordinate suppliers, operational improvements and technology decisions; initiated and coordinated the setup of a new local branch.
  • Help connect software work with practical invoicing, shipping and supplier processes, so business information stays consistent across teams.
  • Define requirements for information requests, customer communication and operational follow-up with attention to access, history and handovers.
02Dec 2023 — Dec 2025

GladTeknik A/S

Operations Manager & Purchasing Lead

Purchasing, supplier relations and daily operations, increasingly connected with digital workflows and customer onboarding.

  • Sourced parts and equipment, managed supplier relationships and handled returns and quality issues.
  • Worked on supplier pricing, software and telecommunications agreements, and operational administration.
  • Supported invoicing, payment processes and improvements to the service workflow.
  • Set up customer intake forms and portal access as the business expanded its self-service processes.
  • Balanced part availability, compatibility, delivery, warranty handling and cost when planning repairs and coordinating suppliers.
  • Worked across technicians, customer service and administration to improve handovers and reduce avoidable back-and-forth.
03Sep 2022 — Dec 2023

GladTeknik A/S

PC Technician

Hands-on device troubleshooting and repairs, building a practical foundation in service operations.

  • Diagnosed and repaired customer devices.
  • Learned the day-to-day workflows and challenges of a repair and IT service business.
  • Practised systematic fault finding, documenting findings and communicating technical outcomes in an understandable way.
02 / Education
In progress / SDU

Software Engineering

University of Southern Denmark. My bachelor project focuses on the design and implementation of an HRM module in System3, applying academic methods to an existing software platform. The degree is not yet completed.

The work focuses on requirements and evaluation as well as implementation: studying existing employee and administrative workflows, defining the scope of the HRM module, considering access control and data modelling, and validating the solution through testing. It is an opportunity to connect academic software-engineering methods with a system that people already depend on.

03 / Skills

Engineering

  • TypeScript
  • Svelte / SvelteKit
  • PostgreSQL
  • REST APIs & webhooks
  • Vitest & Playwright

Systems & operations

  • Linux & Docker
  • Process design
  • Business integrations
  • Automation
  • Hosting & backups

Working with people

  • Technical leadership
  • Customer onboarding
  • Cross-functional delivery
  • Supplier relations
  • Requirements & prioritisation
04 / Selected work
Beyond job titles

What I build

My professional work includes product development and cross-functional delivery within GladTeknik. Independently I build and maintain websites, a daily quiz game and practical local tools. Each case describes the problem, my contribution and the technical decisions in more detail.

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